1. Who needs counselling?

    Counselling is for everyone.

    Life is challenging. Sometimes things can happen that test our ability to cope and we become emotionally overwhelmed by the event. Sometimes despite repeated attempts to solve our problems things don't improve and so we need to learn new ways of solving the problem. Perhaps, in some instances the problem cannot be solved in the short term but we need support to cope with it. When traumas such as rape or domestic violence occur, counselling is a safe and protected environment to heal from these events.



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  2. If I come for counselling, does it mean I’m mentally unsound?

    It is a misconception that counselling is only meant for mentally ill people. Receiving help through counselling can often prevent problems from becoming worse.

    It is always advisable to seek counselling at an early stage of the problem, before it becomes more serious and complicated.



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  3. When should a person seek counselling?

    A good rule to follow is, if you feel stuck in the problem, counselling can be very helpful.



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  4. How do I proceed to make an appointment?

    A call to the Center at Tel: 03-7710 3360, provides us with opportunity to gather relevant information from you about the issues you are seeking counselling for. Another alternative is you may fill in the Counselling Request and send it back to us.

    You cannot make an appointment for someone else. Whoever is requesting for counselling must make the appointment for himself/herself.

    A suitable counsellor is matched to your needs, and the first appointment is confirmed.

    You can expect your first appointment within the next 7 days of making the initial call.

    In the event that we are fully booked, you will be placed on a waiting list for the next available appointment.



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  5. What is the duration of a counselling session?

    Sessions with individuals are for 50 minutes to an hour, and couples for 90 minutes.
    Average one session per week.



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  6. How many sessions of counselling do I need to come for?

    In order for us to effectively help you, we ask that you commit to attend at least 4 sessions. More sessions can be arranged if necessary.



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  7. Does CLM provide email and/or phone counselling?

    CLM does not provide email and/or phone counselling. Counselling is by appointment only. Our  team of counsellors are all volunteers. We’re not able to provide email or phone counselling. Counsellors would only be at the center when there is a counselling appointment scheduled.



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  8. What if I have an emergency?

    We are not able to handle emergencies. If you or someone you care about is suicidal please go to the nearest hospital for help.



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  9. What about Privacy and Confidentiality?

    All communication is strictly confidential and will not be revealed to anyone unless required by law (as such in situation of threats of physical harm to oneself or others). Counselling is carried out under the supervision of the Director of CLM. If we need to contact you, absolute discretion will be exercised. If we need to consult another professional, pastor or family member, your prior consent will be sought.



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  10. Fees and Payment - Do I need to pay for the counselling services?

    We do not charge a fee for counselling. We want to offer help regardless of your ability to pay. We do however encourage counsellees to give a donation and an envelope will be provided for you for that purpose.



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  11. Does the Centre accept donations?

    Absolutely! There are costs involved in the operations and running of a counselling center. Utilities, rental, resource material and staff salary, are just some of our monthly expenditures. We depend on donations, offerings from our counsellees and the support of Calvary Church for financial assistance.



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  12. What is the difference between a Psychiatrist, a Psychologist and a Counsellor?

    Psychiatrist – A medical doctor who specialises in illnesses of the brain. Primary mode of treatment is through medication.

    Psychologist – A professional trained in understanding human behavior, emotions, and how the mind works. Their role involves testing, counselling and/or psychotherapy, without the use of drugs.

    Counsellor -  A person who provides help in coping with life issues such as emotional and relationship difficulties. Their role is to help counsellees and families evaluate their patterns of problem solving and develop more effective ones.



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